Right Way to Appeal for Amazon Account Reinstatementadmin
If you are the one who is dealing with the Amazon account suspension then the first step on your part is not listening to the unwanted information and advice coming from all corners. Make sure you do not get permanently banned by applying the tactics advised by other people.
So you should go the right way when dealing with the Amazon account suspension. If you get the suspension notice from Amazon then you should not be in a hurry to respond to the letter without understanding the whole scenario. There are certain things you should find out before acting on the same.
The things that one must take into account so that the amazon suspended account gets reinstated are determining the reason behind the suspension of the account, take proper steps to resolve the issue, implement new ways to make sure that it does not get repeated again, and follow the guidelines before sending the appeal to Amazon and take every step to avoid the situation again.
The first step is to determine the root cause of the suspension of the account. Instead of listening to others we should first try to find out what went wrong during the whole process. Was it due to violation of the rules, inauthentic item, due to complaining of the customer or any other reason? As soon as you understand the reason behind it you should take proper steps to go about it and frame an appeal.
Things that should be included in the appeal for account reinstatement are the reason for the suspension of the account, the actions that you will take to resolve the issue and how you will stop it from getting repeated.
- The cause that leads to the suspension
After doing thorough research you should understand the cause of the suspension of the account. The appeal must contain the detail of the issue. You should never give an idea in your appeal that you are trying to prove yourself in spite of all the loo poles. It is very important to look into the matter from Amazon’s perspective also. Try not to defend yourself and put blame on Amazon for the suspension as it will not solve any purpose.
- The action was taken by you to solve the issue
Once you clearly understand the problem it’s time to explain the actions taken by you to solve them. If you found out that the suspension happened due to unsatisfied customers or customers complain then what steps are taken by you to reach out to the customer or make him feel better about the purchase he has made.
- Steps were taken to prevent future problems
You should very clearly mention the procedure planned by you so that nothing inappropriate happened in the future. Make Amazon understand that you have fully understood the problem and it will never be repeated in the future.
Try to talk responsibility for the problem, state the steps taken by you to rectify the issue and what you have done so that it should not get repeated again.
How your account reinstatement appeal gets rejected
- Writing too much:
It is very important to keep your appeal short and concise. It is a better idea to write what is important and what states your problem, nothing more, nothing less. Avoid using unnecessary information in your appeal.
It is very annoying if you try too hard to prove your point and explain your side of the story, it generally doesn’t help. Don’t go for long appeals. It should remain to the point.
- Bringing the problems that are not included in the suspension:
Even if you find some additional problems you are dealing with try to avoid bringing it in your appeal. It is better that you should address the problem that is there in the suspension appeal. Solve those problems separately rather than mentioning them in your appeal and making it too long and vague.
- Don’t make excuses:
It is better to admit the mistake that has happened. In your opinion, you might think that the customer is at fault or you should not be blamed for a thing which was not in your hand. But rather than concentrating on making excuses, it is better to understand the root cause of the problem and assure Amazon that you are trying hard to resolve it.
. 4. Do not try to make your appeal personal:
It is better to concentrate on the exact issue that you are involved in and remedies to solve it when you are writing an appeal. Making apologies or trying hard to convince through the appeal that your other customers are happy with you will not help at all.
Extra details, explanations, and apologies may help in general but when it comes to Amazon then the best way is to focus on the root cause of the problem.
- Do not retaliate against Amazon:
It is wise not to retaliate against Amazon as it can land you into trouble to an extent that your appeal may get canceled or not accepted. This will not help at all. Make sure to take productive action rather than impulsive action.
How long should you wait for the response?
If the question is lingering in your mind that till what time you should wait before doing follow-ups then it is better to wait than be in a hurry. Amazon states that they reply back within 48 hours but if the reply doesn’t come then wait for some more time, at least a week. Your anxiousness can go against you.
It is advisable to wait for at least a week before doing follow-ups. Also, include all the information that has entered in your original appeal in your follow-up mail as well so that nobody interprets it as a full appeal.
There are many companies out there that offer amazon account reinstatement service and pave the right path for you to get out of the trouble. They help you with the right way to write an appeal at the right time and how to respond to it in the right manner. If you do it all in the correct manner then you might have a happy beginning again.